HopeNest.pk Return & Refund Policy

Last Updated: [01/08/2025]

At HopeNest.pk, we strive to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase, you may be eligible for a return and refund under the following terms:

1. Eligibility for Returns & Refunds

• Returns and refund requests must be initiated within 10-15 days of delivery.
• Products must be unused, unopened, undamaged, and in their original packaging with all tags and labels intact.
• Cash on Delivery (COD) orders are eligible for refunds upon return approval.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Products that have been opened, used, damaged, or altered.
• Items without original packaging or missing tags.
• Products with hygiene concerns (e.g., personal care items, unless defective).

3. Return Process

1. Submit a Request: Contact our customer support at [support@hopenest.pk] within the eligible period, providing your order details and reason for return.
2. Approval & Instructions: Our team will review your request and, if approved, provide return instructions.
3. Return Shipment: Ship the product back to our designated return address (if applicable).
4. Refund Processing: Once the returned item is verified, your refund will be processed within 7 business days.

4. Refund Method

• Refunds for Cash on Delivery (COD) orders will be issued via bank transfer, Easypaisa, or JazzCash (as per customer preference).
• The refund amount will exclude any shipping charges (if applicable).

5. Damaged or Defective Products

If you receive a defective or incorrect item, notify us within 48 hours of delivery. Provide images/videos as proof, and we will arrange a replacement or refund.

6. Contact Us

For any return or refund inquiries, reach out to:
📧 Email: [support@hopenest.pk]
📞 Phone: [03227171391]

Note: HopeNest.pk reserves the right to modify this policy at any time. Customers are advised to review the policy periodically.